Your information.

This notice explains how Monicrest Group Pty Ltd handles personal information provided in connection with enquiries to Monicrest.

Information we collect

Enquiry information may include your name, email address, phone number, project location, preferred timing, project description, service required and preferred contact method. Please provide only the information needed for your enquiry. This website does not accept file uploads.

Why we collect it

We use this information to assess the nature and suitability of an enquiry, respond to you, arrange an initial consultation and maintain appropriate records of communications with Monicrest.

Online enquiries

The enquiry form uses Cloudflare Pages Functions to process submissions, Cloudflare Turnstile to reduce spam and Resend to deliver the enquiry to Monicrest’s Microsoft 365 business inbox. These providers process the information only as needed to secure, transmit and deliver the enquiry. The website does not maintain a separate permanent enquiry database.

Storage and access

Monicrest uses Microsoft 365 Exchange Online for business email. The website does not maintain a separate permanent database of enquiries or write enquiry content to application logs. Hosting, security and email-delivery providers may retain limited technical or transactional records under their configured service settings.

Access to enquiry information is limited to the Monicrest Director and specifically authorised personnel who need it to assess, administer or respond to an enquiry. Information is not shared with unrelated third parties except service providers required to operate, secure and deliver the enquiry.

Retention

Unsuccessful or inactive website enquiries will be reviewed and deleted after 24 months unless there is a legitimate business, contractual or legal reason to retain them. Where an enquiry becomes an active client or project, relevant information will be transferred to the controlled project record system and retained under Monicrest’s applicable contractual, financial and legal record-retention requirements.

Overseas processing

Microsoft 365, Cloudflare and, when the online form is enabled, Resend may use infrastructure, support services or subprocessors outside Australia. Monicrest does not represent that information is stored or processed only in Australia.

Analytics and technical information

No website analytics, advertising pixels, remarketing tools or behavioural tracking tools are enabled. Essential hosting, security and server logs may process limited technical information needed to operate and secure the website.

Access, correction, deletion and concerns

You may request access to, correction of or deletion of personal information held by Monicrest by emailing [email protected]. You can also use this address to raise a privacy concern.

Monicrest will verify your identity using only the information reasonably necessary, locate relevant records and respond within a reasonable period, generally within 30 days. A request may be refused or limited where retention is required by law, contractual obligations or legitimate record-keeping requirements. Where a request cannot be completed, Monicrest will explain the reason and any available complaint process.

Changes to this notice

This notice will be updated if enquiry-processing arrangements change or analytics, file uploads, marketing tools or additional providers are introduced.